Trino Privacy Policy

At Trino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit Trino Casino.com or use any of our services. We at Trino Casino process your data in accordance with applicable data protection laws, and by registering an account with us, you agree to the practices described below. Our policy applies to all players, regardless of the localization or country version of the site you use, including English, Espanol, Portugues, Italiano, Francais, Polski, Norsk, Suomeksi, Kazakh and Russian.

Who We Are

Trino is operated by Fortuna Games N.V., a company registered in Curacao under registration number 162413, with its registered address at Seru Loraweg 17 C, Willemstad, Curacao. We operate under a licence issued by the Curacao Gaming Authority, licence No. OGL/2024/112/0974. Our billing agent and EEA representative is Deltaprime Limited, registered in Cyprus, which handles certain billing and representation functions on our behalf within the European Economic Area. When you play at Trino Casino, you are entering into an agreement with us as the data controller responsible for your personal information.

Information We Collect

We collect several categories of information when you create an account, make a deposit, or interact with our platform. Our goal is to process only the data that is necessary to provide our services, comply with our legal obligations, and improve your experience with us.

• We gather registration details such as your name, date of birth, email address, phone number and country of residence
• We collect financial information related to deposits and withdrawals, including payment method details used with Visa, Mastercard, Skrill, Neteller, MiFinity, Google Pay, Apple Pay or Revolut
• We track your gaming activity, including games played, bets placed, wins and losses, to maintain accurate account records
• We may collect verification documents such as photo ID, proof of address, certified passport copies, proof of payment method ownership, and information on source of funds and source of wealth
• We may request a selfie, liveness check, face verification or a verification call as part of our Know Your Customer (KYC) process
• We automatically collect technical data such as IP address, device type, browser information and location data to prevent fraud and enforce our geographic restrictions

How We Use Your Information

Here at Trino, we use your personal data for a range of legitimate purposes connected to operating our casino and fulfilling our legal obligations under our Curacao licence. Our use of your data is limited to what is necessary and proportionate.

• We use your data to verify your identity and age before allowing withdrawals
• We process your information to manage deposits, bonuses and withdrawal requests, including enforcing withdrawal limits such as EUR 5,000 per calendar day
• We analyze your activity to detect fraud, money laundering and breaches of our terms, including unauthorized use of VPN, proxy or similar location-masking services
• We use contact details to send you service communications, promotional offers and updates about our welcome bonus, cashback and tournaments
• We retain records to meet our regulatory and anti-money laundering obligations under Curacao gaming law

Know Your Customer (KYC) Verification

We require KYC verification before any withdrawal, regardless of the amount, and whenever your cumulative lifetime deposits reach EUR 5,000. You must complete verification within 90 days of registration, or within 30 days of our request, whichever period expires first. If you fail to do so, we reserve the right to close your account and void any winnings, although deposited funds remain refundable. Our KYC team can be reached directly at kyc@Trino Casino.com for any questions regarding document submission.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our services, including payment processors, identity verification providers, regulatory bodies such as the Curacao Gaming Authority, and our affiliate programme, Trino Partners. We at Trino Casino also share data with service providers who support our platform, such as game providers like Pragmatic Play, Play'n GO, and other studios integrated into our library of over 12,000 games. Any third party we work with is contractually obligated to protect your information in line with our standards.

Cookies and Tracking Technologies

Our Trino platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our casino, including your ability to log in or access promotions such as free spins and bonus offers.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory and accounting requirements. Where you close your account, we may retain certain records relating to transactions and verification for a period required by applicable law or our licensing authority.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or alteration. Our Trino Casino systems use encryption and secure servers to safeguard sensitive data, including financial details and verification documents. Despite our efforts, no system is entirely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Trino respect these rights and will respond to valid requests in a timely manner.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team at support@Trino Casino.com or responsible@Trino Casino.com.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including but not limited to the United States, United Kingdom, Spain, France, Denmark, Netherlands and several others listed in our full terms. We verify your location using technical data collected at registration and throughout your account activity, and we prohibit the use of VPNs or similar tools to misrepresent your location.

Children's Privacy

Trino Casino is intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with winnings voided in accordance with our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to us through our 24/7 live chat or email us at support@Trino Casino.com. For matters specifically related to responsible gaming, you may contact responsible@Trino Casino.com, and for verification-related inquiries, use kyc@Trino Casino.com. We at Trino are here to assist you with any privacy-related concerns you may have.